TELEXPERTS - Company Profile About TELEXPERTS TELEXPERTS is a Winnipeg based company, founded in 1985. Owned and operated by David and Jess Guberman, TELEXPERTS specializes in business telecommunication solutions. We are an authorized dealer of TOSHIBA, MITEL, NORTEL, and PANASONIC for telecommunication products, and ACTIVE VOICE for voice processing equipment.TELEXPERTS is also TELUS' partner in Manitoba. TELEXPERTS is authorized to sell the complete line of TELUS business solutions, offering everything from long distance and local access to hosted data and managed internet services. TELEXPERTS is a market leader in business VOIP solutions providing many businesses with multi branch VOIP networks across the country and around the world. TELEXPERTS has provided companies with remote workers connected through VOIP connections as far away as India and China. Regardless of where employees may be they are never further away than a three digit number. TELEXPERTS presently has a full time staff of 25 people. The sales department consists of six full time representatives managed by David Guberman. Andy McNeil directs the fifteen person technical team, and the remaining staff is responsible for administrative duties, customer service and training. The entire technical staff is fully certified by TOSHIBA, MITEL, NORTEL, PANASONIC and ACTIVE VOICE for telephone and voicemail equipment installation and service.       Experience As the largest private telephone supplier in Manitoba, TELEXPERTS currently maintains an installed base of over 2000 telephone systems. As a company committed to long term success, TELEXPERTS has always realized the importance of exceptional customer service. This is why TELEXPERTS initially concentrated on small to medium size (under 50 phones) telephone systems, until sufficiently experienced to handle larger systems. Today, however, more than half the company's base consists of larger systems. The majority of new installations are also in larger companies. TELEXPERTS' 1995 acquisition of the MITEL product line has enabled us to better service: the larger system market, the rapidly growing number of call centers locating in Manitoba, the desire to network multiple branches, and the myriad of other companies seeking specialized telecommunications solutions. Over 1700 companies are now using voice processing technology from TELEXPERTS, including some of the largest manufacturing and professional firms in Manitoba. Our experience in this market has allowed TELEXPERTS to penetrate the rapidly expanding market of customized solutions, such as, multi-media message management, VOIP, and IVR.   Sales and Service Much of the success TELEXPERTS has enjoyed can be attributed to the company's approach to sales. TELEXPERTS' focus has always been on providing the best possible solution available to the customer. A detailed analysis of a customer's business always precedes any demonstration or quotation. Often this process requires several meetings with various departments. This Needs Analysis covers all aspects of the customer's business, not just their telecommunications. Frequently, many applications the customer had not considered are discovered. Next, the customer receives a demonstration focusing on the specific solutions for their company. Equally important to TELEXPERTS, is our commitment to customer service and support. This has resulted in an unrivaled level of customer satisfaction. This is why more than half of our new business can be attributed to referrals from existing customers. Financial Information TELEXPERTS has experienced steady growth over the past 20 years. 2004 sales were in excess of $4.0 million, making 2004 the fourth consecutive year with growth over 20%. TELEXPERTS is well capitalized for further growth, and enjoys excellent relationships with the Toronto Dominion Bank, TELUS and all major suppliers.